Community Services Response to COVID-19

March 31st, 2020 COVID-19 Update:

We will be offering free food through The Emergency Food Assistance Program. To see if you qualify, click here.

Free Food in Allegan County

March 25th, 2020 COVID-19 Update:



The Emergency Food Assistance Program (TEFAP) is a program that helps supplement the diets of low-income Americans, including elderly people, by providing them with emergency food assistance at no cost. Through TEFAP, CAAC purchases a variety of nutritious, high-quality USDA Foods, and makes those foods available to Allegan County.  Distribution will be Friday at CAAC Main Office from 9-Noon and 1pm-4pm.  A drive-thru model of distribution will be utilized for the commodities in the parking lot


The Commodity Supplemental Food Program works to improve the health of low-income elderly persons at least 60 years of age by supplementing their diets with nutritious USDA Foods. CSFP food packages provide a good source of the nutrients.  Distribution will be Thursday April 2 at CAAC Main Office from 9-Noon and 1:30pm-3:00pm

Home Delivered Meals

The Home Delivered Meals Program provides well-balanced meals for seniors who are unable to prepare meals for themselves. Hot, cold and frozen meals are available based on the dietary needs of each client. Meals are delivered to seniors’ homes. Meals will continue to be delivered as scheduled during the current Stay at Home order.  Home Delivered Meals are provided to eligible seniors without charge.

Senior Transportation

We are doing senior transportation for Life-sustaining activities.  Seniors will be asked a series of questions to ensure that the health of the senior and the driver are protected.


In response to the executive orders the Allegan County Homeless Assistance Programs (HAP) will remain open with limited staffing.  One HAP staff will remain at the ACCMHS County Services Building to receive calls and provide urgent services to persons experiencing homelessness.  The HAP line will remain open and operable from 9am-4pm Monday through Friday. They will be conducting Prescreens and Housing Assessments via phone to limit exposure to support containment and mitigation of COVID-19.  Due to the vulnerability of the homeless populations, there may be times when HAP staff will need to meet with clients in person.  In such limited cases, staff have been instructed to follow all safety protocols per CDC guidance.

HAP staff may reach out to agencies who also are remaining open with limited staffing to help support the work of the Homeless Assistance Programs so that critical paperwork can still get completed and signed in an effort to add persons who meet the homeless criteria to the Housing Choice Voucher waitlist and COC housing prioritization lists and to move people as quickly as possible from sleeping outdoors to permanent housing.  We will continue to work to support those who are homeless with access to housing and income supports and other resources with limited face-to-face contact, using technology to support our work as much as we are able.

All our remaining HAP staff will be working from home and will remain available by phone or email.

Housing Line – 269-686-4703
Email –


EXECUTIVE ORDER ­Governor Whitmer Signs Executive Order Temporarily Suspending Evictions

No. 2020-19
Temporary prohibition against entry to premises for the purpose of removing or excluding a tenant or mobile home owner from their home

Due to the protection that a residential home provides from the COVID-19 pandemic, and the need to contain self-quarantined and self-isolated individuals within a residential home, no person shall remove or exclude from leased residential premises or residential premises held under a forfeited executory contract a tenant, a vendee of a forfeited executory contract, or a person holding under a tenant or vendee, except when the tenant, vendee, or person holding under them poses a substantial risk to another person or an imminent and severe risk to property. This order should be broadly construed to effectuate that purpose. This section is effective immediately and continues until April 17, 2020 at 11:59 pm.

As of March 17th, 2020 Community Action’s Community Services Department will be doing the following in response to COVID-19. Please note, as the situation evolves our plan may do so as well. We will keep this page updated.

Crisis Utility Assistance

  • All calls that are received for Utility Assistance will be returned within 48 hours.
  • All Utility Assistance will be done as phone appointments unless the client requests to come and do an in-person appointment.  Clients will be encouraged to send documents electronically as necessary.  Applications will document the verbal signature and reason for the need for a verbal signature.
  • Consumer’s Energy has suspended shutoffs for non-pay for low-income and senior customers beginning March 16, 2020, through April 5, 2020.  These times frames could be adjusted depending on the spread and severity of the virus.  Senior citizens and qualified low-income customers already enrolled in their Winter Protection Program have already had their end dates extended through May 3, 2020, without any additional actions required on their part.  This ensures Consumer’s Energy customers have the services they need during this state of emergency.  All shut-off notices will be withheld to prevent any additional stress to the customers.

CSFP – Senior Commodities

  • The distribution will occur as planned on Thursday, April 2 at CAAC’s Water Street Office.
  • A drive-thru model of distribution will be utilized for the commodities in the parking lot directly behind the Water Street Office.
  • Any new clients that call for CFSP will complete the application as a telephone intake.  Clients will be sent a copy of the application in the mail for them to sign and send back in a pre-addressed stamped envelope.
  • Proxies are encouraged to act on behalf of clients.

Senior Transportation

Senior Transportation services will continue as usual.


  • All calls that are received for Weatherization will be returned within 48 hours.
  • All Weatherization Applications and intakes will be done as much as possible over the phone prior to the in-person appointments.  Clients will be encouraged to send documents electronically as necessary.

TEFAP- Commodities Distribution

  • Distributions will occur as planned
  • A drive-thru model of distribution will be utilized for the commodities in the parking lot of each location.








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