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CAAC Soliciting Proposals for Information Technology (IT) Services and Support for Agency Facilities and Staff

Community Action of Allegan County (agency) is seeking proposals from a qualified firm(s) to provide information technology (IT) services and support for agency facilities and staff. To be considered, four (4) copies (one with original signatures) of the proposal must be received in the Community Action of Allegan County offices at 323 Water Street, Allegan, Michigan, 49010, by 4:00 P.m., March 1, 2022.

Submission Procedure: Proposals conforming to the requirements must be received by CAAC by U.S. mail or personal drop-off no later than March 1, 2022 by 4:00pm.

View the RFP here for requirement information and full description of services needed.


RFP questions and answers:

Q: Under Services Required regarding location, what does “(2) Offsite Managed Security” mean?

A: CAAC has 2 offsite locations that have a Meraki Router/Security Appliance that needs to be maintained as needed.

Q: Under Services Required regarding the “Fiber optic connection to Internet from CAAC Administrative Offices”, are you expecting or requiring all bidders to supply this connection themselves or can this be contracted through a 3rd party such as AT&T or CTS?

A: CAAC has a connection for internet with a provider.  We are requesting any assistance if there is an issue with it connecting to the server or utilizing internet-based services inside our facilities, i.e. routers etc…

Q: Under Services Required regarding the “Manage Remotely hosted Exchange server with backups”, where is exchange currently hosted? Are you expecting bidders to host exchange for you or just manage exchange wherever it is currently hosted?

A: Our information is managed by our IT provider, but not hosted by them.